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Return Policy

Policy for Return:

Please arrange return shipping within 14 days of receipt (unless specially arranged by a Mat Living representative). Please return the rug in the same condition received, Mat Living is happy to assist with setting up a pickup.

  • Return Freight to be paid by customer.
  • All Returns must be co-ordinated with Mat Living in order to receive a full refund.
  • All Products must be returned in the original or equivalent packaging.
  • Return demand should be raised within 14 days, after receipt or request.
  • Call us on +91- 770-300-3952 or email at info@matliving.in
  • At whatever point you decide to self-transport the product, dispatch it within 48 hours of raising the bring demand back.
  • On receipt of the returned product, it goes through a quality check. On the off chance that the product is without harm, we will start the discount interaction within 48-72 hours.

    Terms and Conditions:

    • Return the product within 14 days of the receipt.
    • Please do not try to utilize, change or soil the carpet.
    • A damaged product won't be qualified for return.
    • Product should have the first pressing, marks, and labels flawless. The adjusted and obscured chronic number will likewise void return.
    • We will start the discount or substitution once the product goes through a quality investigation.
    • India: "14 Days Hassle-Free Return" only in India(Not valid for custom carpet).

    To setup a return please email: info@matliving.in 

    Damaged Or Missing Items

    If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem.

    Office:      +91-7703003952
    Email:       info@matliving.in